Refund Policy
Effective Date: 1. Sep 2024
At I.F.O.S. s.r.o., we are committed to ensuring your satisfaction with the purchase of our curated lists of websites utilizing specific technologies. Please read our refund policy carefully to understand your rights as a customer.
1. Refund Eligibility
We strive to provide high-quality, up-to-date, and accurate data. However, if for any reason you are not satisfied with your purchase, you may be eligible for a refund under the following conditions:
- Incorrect or Misleading Information: If the list provided contains significant inaccuracies or outdated information (more than 25% of the websites in the list are no longer using the specified technology), you may request a refund.
- Technical Issues: If there is a technical issue with downloading or accessing the list, and our support team is unable to resolve it within a reasonable time, you may request a refund.
- Duplicate Purchase: If you accidentally purchased the same list multiple times, we will refund the duplicate charge(s).
2. Non-Refundable Conditions
Certain situations are not eligible for refunds, including:
- Change of Mind: Refunds will not be issued if you simply change your mind after accessing the list.
- Partial Use: If you have used or downloaded a significant portion of the list and then decide to request a refund, your request will be denied.
- Custom Data Requests: Custom or personalized lists that were created specifically for you are non-refundable.
- Lack of Results: We do not guarantee specific outcomes or results from the information provided in our lists (e.g., sales, conversions, or contact success rates).
3. Refund Request Process
To request a refund, please follow these steps:
- Contact our customer support team at [email protected] within 7 days of purchase.
- Include your order number, date of purchase, and a detailed explanation of the issue.
- Our support team will review your request and respond within 3-5 business days.
- If approved, refunds will be processed to your original method of payment within 7-10 business days.
4. Amendments to this Policy
We reserve the right to modify or update this refund policy at any time, and any changes will be posted on this page. We encourage you to review this policy periodically.
If you have any questions or concerns regarding our refund policy, please feel free to contact us at [email protected].